Terms of Service

These Terms of Service and End User License Agreement (together, the "Terms") are a binding agreement between you and the operator of the WaTrack brand ("WaTrack," "we," "us," or "our"). They govern the WaTrack website, web dashboard, mobile applications, account, support, paid access, and related services (collectively, the "Services"; each mobile application is an "App"). Read them before creating an account, linking a device, starting monitoring, or purchasing a plan. By doing any of those things, you confirm that you understand and accept these Terms. If you do not agree, do not use the Services.

These Terms do not exclude, restrict, or replace rights that cannot lawfully be excluded under the consumer law of your country. If a mandatory rule conflicts with these Terms, that mandatory rule controls only to the extent of the conflict.

1. Contracting Party and Store Acknowledgement

Your agreement is with WaTrack, not Apple Inc. ("Apple"), Google LLC ("Google"), Stripe, WhatsApp LLC, Meta Platforms, Inc., or RevenueCat. WaTrack, not Apple or Google, is responsible for the Services and their content, subject to these Terms and applicable law. Apple and Google are not responsible for providing maintenance, support, refunds, or remedies except to the extent their own store terms require them to do so.

If you download an App from the Apple App Store or Google Play, you must also follow that store's usage rules. Where an app-store rule grants you greater mandatory rights, that rule applies to the relevant store purchase.

2. Eligibility and Authority

You must be at least 18 years old, or the age of legal majority where you live, and capable of entering a binding contract. If you use the Services for an organization, you represent that you have authority to bind that organization. The Services are not directed to children.

You may link only an account or device that you own or are expressly authorized to control. You may submit a phone number for monitoring only where you have a lawful basis and all consent, notice, or other authorization required in your location. You are responsible for determining whether your intended use is lawful.

3. Service Description and Technical Limits

WaTrack organizes visible online and offline status changes, timestamps, calculated session durations, account controls, and supported mobile notifications. Premium monitoring requires a compatible WhatsApp linked-device connection authorized by you. Monitoring begins only after that connection is confirmed and the selected number is subscribed for monitoring.

WaTrack does not create, infer, recover, or backfill a status event that the linked service does not expose. The first result can appear only after monitoring is ready and a new visible change occurs. Results may be delayed, incomplete, or unavailable because of privacy settings, network conditions, device state, account restrictions, third-party protocol changes, rate limits, outages, or other conditions outside our control. An empty history does not prove that a person was continuously offline or online.

4. Account Access and Security

Web accounts use a short-lived one-time code sent to the email address you provide. You are responsible for controlling that mailbox, keeping login codes confidential, signing out of shared devices, and promptly notifying us of suspected unauthorized access. We may rate-limit, reject, or temporarily block authentication attempts to protect accounts and infrastructure.

You must not forward a login code, payment link, WhatsApp pairing code, or QR code to another person. WaTrack support will never ask for your password, full card number, card security code, or one-time login code.

5. Responsible Use and Third-Party Data

Monitoring another person's visible status can involve personal data and may be regulated. You are responsible for providing any required notice, obtaining any required consent, respecting reasonable expectations of privacy, and honoring requests to stop monitoring or delete data. Depending on your context, you may independently be a controller or business responsible for the phone numbers and status records you submit.

WaTrack is not a covert surveillance tool, parental-control bypass, device hacking product, or means of defeating another person's privacy settings. Do not use the Services where monitoring would be unlawful, deceptive, harassing, discriminatory, or unsafe.

6. Prohibited Conduct

You must not, directly or through another person:

• Stalk, harass, intimidate, threaten, exploit, discriminate against, or cause harm to any person.
• Monitor a person without a legitimate lawful basis or required authorization.
• Link an account, device, session, or phone number that you do not own or control with permission.
• Use results as the sole basis for employment, credit, insurance, housing, legal, medical, safety-critical, or similarly significant decisions.
• Attempt to bypass privacy controls, access controls, rate limits, subscription checks, or security safeguards.
• Scrape, crawl, automate, resell, sublicense, commercially exploit, or build a competing dataset from the Services without written permission.
• Introduce malware, overload infrastructure, probe for vulnerabilities, reverse-engineer protected portions of the Services, or interfere with another user's access.
• Misrepresent WaTrack results as independently verified facts or as information endorsed by WhatsApp or Meta.
• Use the Services in violation of law, court order, sanctions, export controls, app-store rules, or applicable third-party terms.

7. License to the App

Subject to these Terms, WaTrack grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the App on devices you own or control as permitted by the applicable app store. You may not copy, distribute, lease, rent, sell, modify, create derivative works from, decompile, disassemble, or attempt to extract source code except where applicable law expressly permits that activity despite this restriction.

8. Plans, Entitlements, and Platform Boundaries

Available web plans may include Weekly, Monthly, Yearly, and Lifetime access. The checkout screen controls the plan, price, currency, billing interval, taxes, and features offered for that transaction. Weekly, monthly, and yearly subscriptions renew automatically until canceled. Lifetime access is a one-time purchase and does not renew.

"Lifetime" means access for the supported commercial life of the purchased WaTrack product and account, not the lifetime of any person, device, or third-party platform. It does not guarantee that WhatsApp, Apple, Google, Stripe, RevenueCat, or any protocol will remain available indefinitely. Web and mobile entitlements may be sold and administered through different payment providers and are not transferable or cross-platform unless the checkout or App expressly says so.

9. Prices, Taxes, and Payment Authorization

By submitting a purchase, you authorize the named payment provider to charge the displayed amount, applicable tax, and any recurring renewal amount to the selected payment method. Stripe processes eligible web purchases. Apple or Google processes purchases made through its store. WaTrack does not receive or store your complete card number or card security code.

Prices can vary by platform, country, currency, tax, promotion, or provider fee. We may change future prices. A price change for an existing recurring plan will be handled with the notice and consent required by the payment provider and applicable law. Failed, reversed, disputed, or overdue payments may suspend premium access.

10. Automatic Renewal

Recurring subscriptions renew for the same billing interval unless canceled before the renewal is processed. Your payment provider may attempt collection again after a failed payment. Renewal timing is determined by that provider and may differ because of time zone, banking, or store rules. You are responsible for checking the renewal date shown in the Stripe customer portal, App Store, or Google Play.

Uninstalling an App, deleting a monitored number, unlinking WhatsApp, logging out, or deleting a WaTrack account does not by itself cancel a recurring subscription. You must cancel through the payment provider used for the purchase.

11. Canceling a Web Subscription Through Stripe

Stripe web subscriptions are managed through a secure, account-specific Stripe customer portal. The portal is opened from WaTrack; there is no public reusable billing-portal URL. To cancel:

1. Sign in to WaTrack with the same email address used for the web purchase.
2. Open Dashboard and go to the Subscription & Invoices section.
3. Select Manage Billing. WaTrack creates a temporary Stripe portal session and redirects you to billing.stripe.com.
4. In Stripe, open the active WaTrack subscription and choose Cancel plan or Cancel subscription.
5. Review the cancellation date and any options Stripe displays. Unless Stripe expressly shows an immediate cancellation, the normal WaTrack flow schedules cancellation for the end of the current paid period.
6. Confirm the cancellation. Return to WaTrack and check the dashboard for the updated plan status and access-until date.
7. If Manage Billing is unavailable or Stripe does not show the subscription, email info@watrack.co from the purchase email and include the invoice number, purchase date, plan, and last four card digits if needed for matching. Do not send a full card number, security code, login code, or WhatsApp pairing credential.

A Lifetime purchase has no recurring renewal and therefore no subscription to cancel. You may still request account deletion or contact us about a billing problem.

12. Canceling an Apple App Store or Google Play Subscription

12.1 Apple App Store

1. On iPhone or iPad, open Settings and tap your name.
2. Tap Subscriptions, select WaTrack, and tap Cancel Subscription.
3. If no cancel button appears and an expiration message is shown, the subscription is already scheduled to end.

12.2 Google Play

1. Open Google Play with the Google account used for the purchase.
2. Open Payments & subscriptions, then Subscriptions.
3. Select WaTrack, choose Cancel subscription, and follow Google's confirmation steps.

Apple and Google control store billing, cancellation, family sharing, and eligibility. WaTrack cannot directly cancel a store subscription if the store does not provide us that authority.

13. Effect of Cancellation

Cancellation prevents a future renewal; it is not the same as a refund. Unless the provider or applicable law states otherwise, a subscription scheduled to cancel remains usable until the end of the already-paid period and then loses premium access. No further recurring charge should be initiated after the effective cancellation date, although a charge already submitted before cancellation may still settle.

Cancellation does not automatically erase your account, tracked numbers, activity history, invoices, or records we must retain. Use the account deletion process or contact us separately if you want personal data deleted, subject to the exceptions in the Privacy Policy.

14. Web Purchase Refund Policy

Refunds are provided when required by applicable law or an express written offer shown at purchase. Outside those circumstances, completed charges are not automatically refundable merely because you did not use the Services, forgot to cancel, uninstalled an App, deleted a number, lost access to a third-party account, or expected data that a third-party privacy setting did not expose. We may nevertheless review a good-faith request case by case, including duplicate charges, a verified unauthorized purchase, prolonged service failure attributable to WaTrack, or a materially incorrect charge.

To request review of a Stripe web charge:

1. Email info@watrack.co from the purchase email address.
2. Use the subject Refund request and include the WaTrack plan, charge date, amount, currency, Stripe invoice or receipt identifier, and a concise explanation.
3. For an alleged unauthorized charge, tell your payment provider promptly and secure the affected email and payment accounts. We may request reasonable proof that lets us locate and assess the transaction.
4. Do not send a full card number, card security code, password, one-time login code, QR code, or WhatsApp pairing code.
5. We will acknowledge or decide the request within a reasonable period. Additional verification, provider review, weekends, or a pending payment dispute can extend that period.

15. How Stripe Refunds Work

The WaTrack Stripe customer portal lets a customer view invoices, manage eligible payment details, and cancel an eligible subscription. It does not let a customer issue a refund or cancel a refund. Refunds for Stripe web purchases must be approved and initiated by WaTrack through the authenticated Stripe Dashboard or Stripe API.

If approved, a refund may be full or partial and is normally returned only to the original payment method. Stripe and the card or bank network control processing time. The credit can take additional business days to appear, and an expired or replaced card may be handled by the issuing bank.

After WaTrack submits a refund, you cannot reverse, reroute, accelerate, or cancel it from the WaTrack dashboard or Stripe customer portal. Stripe may, for a limited time and only for certain eligible payment methods or refund states, expose a merchant-only option to cancel a refund. That option is not guaranteed and is not controlled by the customer. If no such option is available, the refund proceeds to the original payment method.

An approved full refund may end the related premium entitlement immediately or after Stripe confirms the refund. A partial refund can also change access if that is stated in the decision. A refund does not by itself delete the account or personal data.

16. Apple and Google Refund Requests

Store purchases are refunded under the store's process and rules. For Apple purchases, sign in at reportaproblem.apple.com, choose Request a refund, select a reason and the WaTrack purchase, then submit. For Google Play purchases, use Google's purchase-history or refund-request flow while signed in to the purchasing account. Store eligibility, decision time, bank timing, and appeal options are controlled by Apple or Google.

Canceling a store subscription does not automatically request a refund. Requesting a refund does not necessarily cancel future renewals. Complete both processes when both outcomes are needed.

17. Statutory Withdrawal and Mandatory Consumer Rights

Some countries provide a cooling-off or withdrawal right for distance purchases. The scope and duration can depend on whether the purchase is a service or digital content, whether performance began, whether you expressly requested immediate performance, and whether you acknowledged a lawful loss of the withdrawal right. Any consent or acknowledgment required to waive or limit such a right must be presented separately where applicable; these Terms alone do not create that waiver.

Contact us promptly if you believe a statutory withdrawal, refund, repair, repeat performance, price reduction, or other mandatory remedy applies. Nothing in these Terms requires you to waive a non-waivable consumer remedy.

18. Chargebacks and Payment Disputes

Contact us first when practical so we can investigate. A chargeback is a formal process controlled by your bank and payment network, not a substitute for cancellation. If you open a dispute, we may provide the payment provider with transaction records, account identifiers, service access records, checkout disclosures, communications, and other evidence reasonably needed to respond. We may suspend the disputed entitlement while the dispute is unresolved. We will not penalize a good-faith exercise of a legal right.

19. Trials, Promotions, and Restore Purchase

A trial or promotional offer may have separate eligibility, duration, conversion, and cancellation rules shown with the offer. Unless stated otherwise, one user, household, device, payment method, or account may be limited to one offer. "Restore Purchase" verifies an existing eligible entitlement; it does not create a new purchase, transfer an entitlement between unrelated accounts, or guarantee cross-platform access.

20. Service Changes, Availability, and Third-Party Dependencies

We may update, replace, limit, suspend, or discontinue features to maintain security, comply with law, address abuse, respond to third-party changes, or improve the Services. We will provide notice where law or a paid commitment requires it. We do not control WhatsApp, Meta, Apple, Google, Stripe, RevenueCat, internet providers, device manufacturers, or mobile networks and are not responsible for their outages, policy changes, account actions, or data accuracy.

21. Maintenance and Support

WaTrack is responsible for maintenance and support to the extent required by applicable law and these Terms. Apple and Google have no obligation to provide support for the App. Contact info@watrack.co with the affected account email, device/app version, approximate time, and a description of the issue. Do not send secrets or full payment credentials.

22. Privacy and Data Protection

Our Privacy Policy explains what information we process, why we process it, who receives it, retention criteria, security measures, and how to exercise privacy rights. You must review it before submitting third-party phone numbers or linking a WhatsApp account.

23. Intellectual Property and Feedback

The Services, software, visual design, text, trademarks, logos, and original content are owned by or licensed to WaTrack and protected by intellectual-property law. No right is granted except the limited license in these Terms. If you provide feedback, you grant WaTrack a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without identifying you or creating a payment obligation.

24. Suspension and Termination

We may restrict, suspend, or terminate access where reasonably necessary to investigate fraud, abuse, unauthorized monitoring, security risk, non-payment, a legal request, a material breach, or harm to a person or the Services. Where appropriate, we may give notice and an opportunity to cure. Serious or repeated abuse may result in immediate termination. Termination does not erase accrued payment obligations, legal claims, or provisions intended to survive.

25. Warranty Disclaimer

To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE." We disclaim implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, and non-infringement where those warranties may lawfully be disclaimed. We do not warrant uninterrupted operation, error-free results, continuous third-party compatibility, successful delivery of every notification, or complete and real-time status history.

If an App fails to conform to a warranty that cannot be disclaimed, you may notify the applicable store. Apple or Google may refund the store purchase price where its terms require; to the maximum extent permitted by law, the store has no other warranty obligation regarding the App.

26. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer rights. Subject to that rule, WaTrack is not liable for indirect, incidental, special, punitive, or consequential loss; lost profit, revenue, opportunity, goodwill, or data; decisions made from status information; relationship disputes; or losses caused by third-party services, privacy settings, network failures, or unlawful use.

To the maximum extent permitted by law, WaTrack's aggregate liability arising from the Services will not exceed the greater of the amount you paid for the affected Services during the 12 months before the event giving rise to the claim or GBP 50. This cap does not apply where a mandatory law requires a different remedy or cap.

27. Indemnity for Unlawful or Unauthorized Use

To the extent permitted by law, you will indemnify and hold WaTrack and its personnel harmless from third-party claims, losses, and reasonable costs arising from your unlawful monitoring, lack of required consent or notice, misuse of another person's account or data, infringement of rights, or material breach of these Terms. This clause does not require a consumer to indemnify WaTrack for WaTrack's own negligence, breach, or unlawful conduct.

28. Product Claims and Intellectual-Property Claims

WaTrack, not Apple or Google, is responsible for addressing claims concerning product liability, legal or regulatory conformity, consumer protection, and privacy to the extent required by law. If a third party claims the App itself infringes intellectual-property rights, WaTrack is responsible for investigating, defending, settling, and discharging that claim, subject to these Terms. This does not cover content, accounts, phone numbers, or conduct supplied by a user.

29. Legal Compliance and Sanctions

You represent that you are not located in a country subject to a comprehensive U.S. Government embargo, are not identified as a prohibited or restricted party, and will comply with applicable export-control and sanctions laws. You must also comply with local privacy, surveillance, employment, consumer, and electronic-communications laws.

30. Third-Party Terms and Beneficiaries

You must comply with the terms of your app store, payment provider, wireless carrier, device platform, and linked messaging service. Apple and its subsidiaries are third-party beneficiaries of the App EULA and may enforce the relevant EULA terms after your acceptance. Google and its subsidiaries may have equivalent rights where its terms require. No other third party is intended to receive enforcement rights under these Terms unless expressly stated.

31. Non-Affiliation

WaTrack is not affiliated with, endorsed by, sponsored by, or associated with WhatsApp LLC or Meta Platforms, Inc. "WhatsApp" and related marks belong to their respective owners. Linked-device functionality remains subject to the linked service's availability, protocol behavior, account decisions, terms, and privacy controls.

32. Governing Law and Disputes

Before filing a claim, please send a written description to info@watrack.co and allow a reasonable opportunity to investigate and propose a resolution. This informal step does not shorten a statutory limitation period or prevent urgent relief.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales have jurisdiction, except that a consumer may bring a claim in any court or forum that mandatory local consumer law permits. If one provision is unenforceable, it will be limited or removed only as necessary and the remaining provisions continue.

33. Changes to These Terms

We may update these Terms for legal, security, technical, operational, or product reasons. We will update the date above and provide additional notice where a material change or applicable law requires it. Changes do not retroactively remove an accrued mandatory right. If you do not agree to a change, stop using the Services and cancel any recurring subscription before its next renewal.

34. Contact and Complaints

Include the account email and enough non-sensitive detail to locate the issue. Do not include passwords, one-time codes, full card data, QR codes, or linked-device credentials. A complaint does not automatically cancel a subscription, request a refund, or delete an account; state each requested action clearly.