Contact Us

The main WaTrack contact address is info@watrack.co. Use this address for product support, account access, web purchases, privacy requests, security reports, or general questions. Sending one clear message helps us review the request without duplicate records.

WaTrack does not provide support through WhatsApp direct messages. Never send a password, one-time login code, full payment-card number, card security code, QR code, linked-device code, or another person's private information.

1. Contact Details

2. Product and Account Support

For login, dashboard, number validation, linked-device, activity-history, or notification questions, email us from the address connected to your WaTrack account when possible. Include the page or feature involved, the approximate time of the problem, your browser or app version, and a short description of what happened.

You may include a screenshot after removing phone numbers, login codes, QR codes, payment details, and other information that is not needed to understand the issue.

3. Billing, Cancellation, and Refund Questions

For a web purchase, use the subject Billing support. Include the purchase email, plan, purchase date, amount, currency, and Stripe invoice or transaction reference if available. Do not send full card details. Subscription cancellation and refund rules are explained in the Terms of Service.

Apple App Store and Google Play purchases are managed by the store that processed the payment. Store receipts, cancellation controls, and refund requests may need to be handled through that provider's account and support process.

4. Privacy and Data Requests

Use the subject Privacy request for access, correction, deletion, objection, restriction, portability, or another applicable privacy right. State the account email, country or state, the right you want to use, and enough detail to locate the relevant data. We may verify identity or authority before acting. The Privacy Policy explains available rights and how WaTrack handles personal data.

5. Security Reports

Use the subject Security report if you believe an account, website, API, linked session, or WaTrack system has a security problem. Describe the affected feature, the date and time observed, and safe steps that reproduce the issue. Do not access another person's data, interrupt the service, publish secrets, or include active credentials in the message.

6. Information About a Monitored Number

If you believe your number is being processed without a lawful basis, email us with the subject Number concern. Provide the full international number and enough context for us to locate the record. We may request verification, protect another user's account information, restrict processing while reviewing the concern, and apply the response required by law.

7. Response and Record Handling

We review messages as soon as reasonably possible. A complex billing, privacy, fraud, or security request can require additional verification or information. We retain support communications only as reasonably needed to answer the request, secure the service, meet legal duties, and handle disputes, as described in the Privacy Policy.

8. Important Service Notice

WaTrack is not an emergency service and cannot provide legal, financial, or law-enforcement advice. WaTrack is not affiliated with, endorsed by, sponsored by, or associated with WhatsApp LLC or Meta Platforms, Inc. For an immediate threat to safety, contact the appropriate local emergency service.