Privacy Policy

WaTrack ("we," "us," or "our") operates the WaTrack mobile application, website, and account dashboard (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Services.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Email address and one-time login verification records. WaTrack does not require or store an account password.
• Support Inquiries: Name, email, and message content when you contact us.
• Payment Information: Purchases may be processed by Stripe, Apple's App Store, or Google Play. We receive transaction, plan, customer, and entitlement records needed to activate and manage access, but we do not store full payment card details.

1.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, and app version.
• Usage Data: Session duration, features accessed, notification interaction patterns, and general usage statistics.
• Log Data: IP address, access times, and crash reports for diagnostic purposes.
• Push Notification Tokens: Used to deliver status notifications to your device when enabled.

1.3 Tracking Data

To provide monitoring and dashboard features, we may process and store monitored phone numbers, setup status, detected online or offline events, timestamps, and session-duration data on our service infrastructure and, where applicable, on your device. Initial activity may take up to 48 hours to appear, and detection timing depends on external platform conditions and privacy settings.

2. How We Use Your Information

• Service Delivery: To provide, operate, and maintain tracking, notification, and activity history features.
• Improvements: To analyze usage patterns, identify bugs, and improve the App experience.
• Communications: To respond to support requests and send service-related updates.
• Security: To detect, prevent, and address fraud, abuse, or technical issues.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Legal Bases for Processing

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent: Where you have given explicit consent for specific processing activities.
• Contract Performance: Where processing is necessary to provide the services you requested.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving the App and preventing fraud.
• Legal Obligation: Where processing is required to comply with applicable laws.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties that assist with cloud hosting, email delivery, analytics, push notifications, and payment processing, including Stripe and applicable app stores.
• Legal Requirements: When required by law, court order, or governmental authority, or when reasonably necessary to protect users, the Services, or our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Aggregated Data: We may share anonymized, non-identifying data for analytics and research purposes.

5. Analytics and Advertising

We may use third-party analytics tools to understand how users interact with the App. These tools collect information sent by your device, including usage data and device identifiers. We comply with Apple's App Tracking Transparency (ATT) framework and will request your permission before tracking your activity across other companies' apps and websites.

6. Data Retention

• Account Data: Retained as long as your account is active. Deleted within 30 days of account deletion request.
• Monitoring Data: Retained while needed to provide monitoring and account history, meet legal obligations, resolve disputes, or enforce agreements. On-device copies may be removed when you uninstall the App or clear app data.
• Log Data: Server logs are retained for up to 90 days for diagnostic and security purposes.

7. Data Security

We use reasonable technical and organizational safeguards, including encrypted transport, access controls, limited-session authentication, and abuse-prevention controls. On-device data is also protected by your device's security mechanisms. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your country of residence. We implement Standard Contractual Clauses and appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.

9. Children's Privacy

The App is not directed at children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at info@watrack.co.

10. Your Rights and Choices

10.1 General Rights

• Access, correct, or delete your personal data
• Restrict or object to processing of your data
• Request data portability
• Withdraw consent at any time
• Request deletion of your account and associated personal data

10.2 Notification Preferences

You can manage push notification settings within the App or through your device's Settings. You may customize alerts per contact, set priority levels, or disable notifications entirely.

10.3 Analytics Opt-Out

You can opt out of analytics data collection through the App settings or by adjusting your device's tracking permissions.

10.4 Account Deletion

You may request deletion of your account and associated personal data by contacting us. We may need to verify your identity and may retain information where required by law or for legitimate fraud-prevention, dispute-resolution, and accounting purposes.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected.
• Right to Delete: You may request deletion of your personal information.
• Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at info@watrack.co. We will verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are in the EEA or UK, you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Data portability in a structured, machine-readable format
• Withdraw consent at any time without affecting prior processing
• Lodge a complaint with your local data protection authority

13. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

14. Disclaimer

WaTrack is not affiliated with, endorsed by, or associated with WhatsApp LLC or Meta Platforms, Inc. The App uses only publicly available data and respects platform privacy settings. WaTrack cannot track accounts that have disabled their online status visibility.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the App and updating the "Last Updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: